(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 15-day returns policy to enable you to return products to us in appropriate circumstances.

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we RECEIVE the returned product within 15 days .Please note if you receive your Garment on a Friday we still classified Saturday and Sunday part of the 15 days, and you want to return the garment the dress needs to be back to us By close of business Tuesday.

(b) the returned product is unused, in its original packaging with all labels still attached and otherwise in a condition enabling us to sell the product as new;The product will be checked for any wear or use.

(c) We do not offer refunds if  its a special ordered item or a custom order design.

 (3) Returns procedure

In order to take advantage of your rights under this returns policy, please follow this link to process your return


(4) Exclusions

The following kinds of products may not be returned under this policy:

[(a) If the garments have been worn or Altered.

(b) If the garment is a special order and has been altered from original design as your request.

(c) Tags and labels Missing

(d) Original Packaging is missing or damaged 

(e) Any items ON SALE can not be returned 

(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us

 (6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

(c) This does not apply to in-store sales.

Any Further Questions you can contact us via email or call (02)9808-2002

Our return policy can change at any time 

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